PROVIDENT Job Alert!   IT Operations Head

Location: Puebla

The Challenge:

The IT Operations Head is a senior leadership role responsible for managing and evolving the organization’s IT operations in a highly regulated, security-driven environment. This role oversees on-premises, hybrid, and cloud infrastructure with a strong emphasis on Amazon Web Services (AWS). The position requires close collaboration with software development teams to design, implement, and operate modern cloud-native architectures.

Key Roles and Responsabilities:

·       Provide strategic leadership for IT operations within a regulated financial services environment.

·       Oversee the design, implementation, and management of hybrid and cloud-native infrastructure, primarily on AWS.

·       Lead and deliver large-scale migration and transformation projects from on-premises environments to AWS.

·       Manage and control the IT operations budget, including forecasting, cost tracking, and financial reporting.

·       Oversee IT Service Management (ITSM) processes aligned with ITIL, including Incident, Problem, Change, and Release Management.

What We're Looking For:

Bachelor’s degree in Computer Science or related field

Full professional English to collaborate with global teams and stakeholders.

Experience and Skills:

·       Extensive leadership experience in IT Operations within the financial services industry.

·       Managing large-scale teams (50+ people) across multiple IT functions.

·       Experience in budget management and financial planning for IT operations and cloud services.

·       Strong background in project management for complex infrastructure, cloud, and security initiatives.

·       Proven experience designing and operating cloud-native architectures on AWS.

·       Strong knowledge of CI/CD pipelines and DevOps tooling, including GitHub and Jenkins.

·       Infrastructure as Code (IaC).

·       Practical experience using Terraform, Pulumi, and/or AWS CDK for infrastructure provisioning and cloud cost optimization.

·       Solid experience managing ITSM processes based on ITIL frameworks.

 What We Offer:

Executive-level salary, Benefits above the law

If you are interested share your resume to: patricia.arrioja@provident.com.mx